Privacy Policy

We may collect details you share with us directly, including your name, email address, mobile number, shipping address, and any personalisation text or gifting notes submitted with an order.

We also collect order details, payment status information from our payment partners, and basic technical data such as browser type, device information, and pages visited so that we can improve site performance and support.

We use your information to process orders, deliver gifts, provide support, send order updates, prevent fraud, and improve the shopping experience across our storefront and customer account pages.

If you contact us for help, we may use prior order details and messages to resolve issues faster and provide a better service experience.

We only share the information needed to run the store with trusted service providers such as payment gateways, shipping partners, hosting providers, and communication tools. We do not sell your personal data to third parties.

Reasonable security measures are used to protect your data, but no online platform can guarantee absolute security. We recommend using strong passwords and keeping your account access private.

You can request updates to your profile information, ask questions about stored order details, or contact us if you want your account-related data reviewed.

For privacy-related requests, email shandaargifts@gmail.com and include enough details for us to identify your account or order safely.